Original Post — Direct link

Hey, apologies if this has been acknowledged or is easy to fix, I tried looking around, and it isn't acknowledged in the known issues in the Season 9 Patch.

I am trying to buy credits ingame in order to get the pass. After I select the credit pack I want, and I click 'Yes' in the little confirmation box that comes up, the 'Purchasing' box will come up with 'Processing' for like half a second, and then it'll just close. And I don't get my purchase.

I have purchased credits previously (has been awhile though) so I am unsure of why this is happening now.

I've tried running the launcher in Admin mode, re-entering my payment info on the website, nothing has worked.

Anyone have any ideas on how to fix, or if I just need to wait till Epic gets on it? Thanks!

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over 1 year ago - /u/Psyonix_Sofia - Direct link

Hi there! I'm going to DM you both so we can get some investigations going.

In the meantime, could you both do the following:
- Submit a support ticket
- Grab logs from the game
- (This one's only for OP) Grab logs from Epic Games Store

Thanks so much!