devtrackers.gg
We want to update everyone on refunds for macOS and Linux users, as well as shed some light on why we made the decision to end support for both platforms.
Our plan yesterday was to have players contact us directly about refunds for the base game so we could help you obtain one from Valve as quickly as possible. This was supposed to happen in conjunction with Valve issuing refunds to players who have played Rocket League on macOS or Linux. While Steam’s normal refund policy has a two week purchase and/or two hours of play window, we coordinated with Valve to expand eligibility to anyone who has played Rocket League on either platform.
That process did not work as planned, and we’re sorry for the frustration this has caused for anyone involved. At this time, anyone who has played Rocket League on macOS or Linux can contact Valve about a refund for the base game, and the refund should go through.
If you play Rocket League on macOS or Linux and want a refund for the base game, please follow these steps:
- Go to the Steam Support website
- Select Purchases
- Select Rocket League (you may need to select “View complete purchasing history” to see it)
- Select I would like a refund, then I'd like to request a refund
- From the Reason dropdown menu, select My issue isn’t listed
- In notes, write Please refund my Mac/Linux version of Rocket League, Psyonix will be discontinuing support
If this process does not work for you, please contact Valve via their ticket system, select Rocket League, then “I have a question about this purchase,” and they will manually start the refund process from there.
Regarding our decision to end support for macOS and Linux:
Rocket League is an evolving game, and part of that evolution is keeping our game client up to date with modern features. As part of that evolution, we'll be updating our Windows version from 32-bit to 64-bit later this year, as well as updating to DirectX 11 from DirectX 9.
There are multiple reasons for this change, but the primary one is that there are new types of content and features we'd like to develop, but cannot support on DirectX 9. This means when we fully release DX11 on Windows, we'll no longer support DX9 as it will be incompatible with future content.
Unfortunately, our macOS and Linux native clients depend on our DX9 implementation for their OpenGL renderer to function. When we stop supporting DX9, those clients stop working. To keep these versions functional, we would need to invest significant additional time and resources in a replacement rendering pipeline such as Metal on macOS or Vulkan/OpenGL4 on Linux. We'd also need to invest perpetual support to ensure new content and releases work as intended on those replacement pipelines.
The number of active players on macOS and Linux combined represents less than 0.3% of our active player base. Given that, we cannot justify the additional and ongoing investment in developing native clients for those platforms, especially when viable workarounds exist like Bootcamp or Wine to keep those users playing.
We apologize again for any refund-related frustration.
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