If you went to the RLCS 7 World Championship, and are having any issues with the codes you're receiving/are supposed to receive, you must start a ticket with us on support.rocketleague.com. This is not something we can work through on Reddit. Thanks, everyone!
EDIT: ICYMI, these codes are redeemed in-game (Main Menu > Extras > Redeem Code), not through the platform you're playing on.
Will do - considering there are so many incidents of this, I thought we were all just being impatient lol
I don't think it's widespread. Codes are rolling out in waves, so if you haven't gotten yours yet, please be patient. Start a ticket if you don't see codes by the end of the day.
If you get an email with codes and the quantity doesn't line up, then you should also start a ticket.
EDIT: Seeing more and more folks with this issue as the day rolls on, so be sure to contact us after you receive the email with your code(s) if there are any discrepancies.
To make matters worse, the 1 code I got doesn't work
Should we not redeem the single code that we got if we are missing codes, or is it okay to redeem it?
Should be ok to redeem it.
- To confirm, you're trying to redeem it in the game (Main Menu > Extras > Redeem Code), yes?
- If so, what's the error message say?
- Also, did you buy your ticket directly from Ticketmaster, or did a person sell it to you via ticket transfer within the TM app/site?
Yes I am
Code "xxxxxx" was invalid. Please ensure the code you entered was correct. I can confirm I've tried it as one line with lowercase letters, one line with uppercase letters and broken up with hyphens and uppercase letters (just as it appears in the email)
Ticket was purchased directly through TM
Assuming this is on Steam, were you manually typing the code in, or did you copy-pasta the code?
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Because if you didn't submit a ticket, we 1) wouldn't have an efficient way of knowing you didn't receive the right number of codes, and 2) we wouldn't be able to send you additional item codes.
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