[2020] Update on PsyNet Stability Issues

Hi everyone, unfortunately we had to drop Rocket League into maintenance mode again today, and we wanted to share some info on what’s been happening behind the scenes since last week.

On Thursday last week, we performed scheduled maintenance to move our backend infrastructure (also known as PsyNet) to an updated version of MySQL. Once we hit a peak number of 315,000 concurrent players on Friday, PsyNet started experiencing critical errors, which continued throughout the weekend, and today. We had to repeat this process several times over the weekend, which is why we made the difficult decisions to delay the starts of RLCS, Rivals Play-Ins, and CRL.

We are still investigating the root cause of the problem within PsyNet. This is something we’ve been working on non-stop over the weekend, and we are committed to getting PsyNet back into a stable state as soon as we possibly can. Once we have PsyNet back in a stable state, we will share more on the specifics on what happened, and what we’re going to do to prevent stability issues like this in the future.

Finally, we are still moving forward with tomorrow’s content update at 10 a.m. PST / 6 p.m. UTC, and we’ll post patch notes here before the update goes live on all platforms.

We want to apologize for all of the issues over the last four days. Know that we are working as hard and quickly as possible to fix this, and get it right. Thank you.

EDIT: In case there is any confusion, servers are up right now. The maintenance mode referred to at the top of this post ended several hours ago.