[2023] Incredibly frustrating customer service with HiRez. Buyer beware

Originally posted by TubbyTacoSlap

No. Sorry. Ok, so In the loot pool of the supply boxes there is this scaducci summer skin that it said I didn’t have. So I bought a box, it opened and got nothing. I thought that was weird, checked my inventory and didn’t see it. So I tried one more time, same result. After looking over and over through my inventory, that other scaducci skin was the only primary I had. So my working theory is that there’s something similar in the coding for these two making the game think I have the summer skin when I don’t. So I just wanted the rogue bucks returned or give me the skin or something equivalent to the 800 RB wasted due to some kind of bug. That’s the only thing that makes sense to me. Any given time of day since I bought those boxes, the store will either say I own everything or that this summer skin is the only thing I don’t have.

Originally posted by 3JAD21

Similar thing happened to me.

Prior to a patch that came out in between the launch of Mad Mercenaries and the Mid-Season patch, I owned the Scaducci Summer wrap because it was a reward for signing up to emails from Hi-Rez about Rogue Company. Once that patch came out, it started randomly leaving and re-entering my inventory every time I logged in.

One time I tried to fix the issue by getting a Rogue Supply Drop (of which, at the time, the only thing I could get from it was the scaducci summer wrap) with rep to get the wrap from the drop. It didn't give me a warning before I opened it like supply drops usually do if you try to open one when there isn't anything to get, so I thought I was in the clear and it would work. But instead I got a 60 min account boost. At least I didn't spend Rogue Bucks like you, damn shame that. :(