I've recently claimed a code on a new microsoft/xbox account, then linked that account to my existing Epic Games account, but I didn't recieve said items. I've tried sending a support ticket on Hi-Rez's website but instead of saying it has been sent successfully it shows up a blank page, so I can't even be sure it has been sent.
External link →Hi there! You should have received an email notification if your ticket was successfully submitted. What browser were you using when you put it in?
I do have an account but for some reason it says my password is wrong, so I try to recover my password.. "Thank you, an email has been sent to the address on file." and the email never arrives. Edit:I suppose I've never had a Hi-Rez account, my bad, but what's the point of having the ability to send a support ticket without an account if it only works when you're logged into said account? also why it says it has sent me an email regarding recovering my password if the acount never existed in the first place? oh well.
You shouldn't need a hi-rez account to create a ticket. Please DM me the email you used when creating it and we'll see if we can see it.
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