over 2 years ago - /u/HiRezRadar - Direct link

Hey Rogues,

Since the Season 3 update, we've actively investigated a series of crash reports from players and regularly reviewed game data. After careful examination, we noticed that many crashes were due to memory issues, and examined the current memory usage for all platforms to ascertain it’s cause.

We believe we have identified the cause and have some fixes that should drastically improve it with an upcoming hotfix.

We plan to make this hotfix available Friday and it will be larger than normal for Xbox and Playstation. While Switch players will receive the same update, they will have to wait a little longer for some of these memory fixes, as it requires a separate update. We will make announcements about the timing of this update as soon as possible.

We’re also making the following fixes for Xbox and PlayStation:

  • Fixed an issue which would cause “Unknown failure to join this queue”
  • Fix for the Season 3 Starter Pack not displaying in game

For Switch we have made the following change:

  • Fixed a lighting issue on Switch that would have Rogues display black in the lobby

For all platforms we have made the following changes:

  • Fixed some grammatical errors with a few Rogue Bios
  • Fixed an issue where sometimes Mack would receive double armor from his Passive ability
  • Added the correct icon for the Gone Rogue Award
  • Fixed a description for Ranked Demolition
  • Fixed an issue that would prevent automatic weapons from firing after throwing a gadget

In addition to the crash update, we also wanted to address Switch players being unable to complete the Weekly Contract for King of the Hill. This was an error, which we will be addressed by making two changes, one immediate and the other long-term. Short term, Switch players will be able to enjoy King of the Hill 4v4 as an LTM, beginning this Monday, August 23; long term, we will be changing the Weekly Contract to "Win a match in a Limited Time Mode." You can expect to see this change in the upcoming patch.

Thank you for your patience and understanding,

External link →
over 2 years ago - /u/HiRezRadar - Direct link

Hey Rogues,

Since the Season 3 update, we've actively investigated a series of crash reports from players and regularly reviewed game data. After careful examination, we noticed that many crashes were due to memory issues, and examined the current memory usage for all platforms to ascertain it’s cause.

We believe we have identified the cause and have some fixes that should drastically improve it with an upcoming hotfix.

We plan to make this hotfix available Friday and it will be larger than normal for Xbox and Playstation. While Switch players will receive the same update, they will have to wait a little longer for some of these memory fixes, as it requires a separate update. We will make announcements about the timing of this update as soon as possible.

We’re also making the following fixes for Xbox and PlayStation:

  • Fixed an issue which would cause “Unknown failure to join this queue”
  • Fix for the Season 3 Starter Pack not displaying in game

For Switch we have made the following change:

  • Fixed a lighting issue on Switch that would have Rogues display black in the lobby

For all platforms we have made the following changes:

  • Fixed some grammatical errors with a few Rogue Bios
  • Fixed an issue where sometimes Mack would receive double armor from his Passive ability
  • Added the correct icon for the Gone Rogue Award
  • Fixed a description for Ranked Demolition
  • Fixed an issue that would prevent automatic weapons from firing after throwing a gadget

In addition to the crash update, we also wanted to address Switch players being unable to complete the Weekly Contract for King of the Hill. This was an error, which we will be addressed by making two changes, one immediate and the other long-term. Short term, Switch players will be able to enjoy King of the Hill 4v4 as an LTM, beginning this Monday, August 23; long term, we will be changing the Weekly Contract to "Win a match in a Limited Time Mode." You can expect to see this change in the upcoming patch.

Thank you for your patience and understanding,

External link →
over 2 years ago - /u/HiRezRadar - Direct link

Originally posted by misperceive

Thank you for fixing these issues. Also just a heads up, not sure if it's on your radar but we haven't received our banner for 30 ranked matches last season. I'm sure it isn't a priority but I just want to make sure it's known. Thanks again :)

Please be sure to put in a Hi-Rez Support Ticket and we'll take a look!

over 2 years ago - /u/HiRezRadar - Direct link

Originally posted by sublime_rx

Was the memory issue related to Fixer?

It was related to textures which may or may not have included Fixer, I didn't actually see a list but our belief is it should address this issue.