almost 2 years ago - /u/HiRezRadar - Direct link

Originally posted by Rhymsz

I did send a ton and a ton of them already since alpha!

And yet I still see the same bugs in the game.. How do we know that it's being worked on? We've been lied to a many times so I say this how do you know this time will be different!

Also why didn't they just hop on EU servers, I promise you they will find plenty of faulty things themselfs.

Howdy! Let me provide some clarification if I could!

First thank you to anyone who responded to this, the information was very valuable to the team!

This is a specific issue we're trying to resolve and I'd wager server performance is probably one of the top concerns we see here (based on my experience anyway). Here are a couple reason why simply hopping on the EU servers won't yield helpful results.

  1. We aren't on EU internet. Without getting technical (because I'm not really qualified to anyway) there is a LOT that happens to you between your PC and our servers. We need to know our routing isn't taken into account.
  2. When we say servers that's quite literal, there could be dozens of servers you connect to so if you and I play in the same region that doesn't mean we'll have the same experience. One bad piece of hardware can ruin my experience but not yours.
  3. Similar to number 1 our experience from a North American location is going to be degraded because of the distance.

I understand people's patience is wearing thin but without the communities help we can't make headway on some of these issues.