devtrackers.gg
Hi folks. We know it can be frustrating to encounter a performance issue while playing, and it can be even more frustrating when those issues seem to go unresolved. Performance issues can be tricky to diagnose: Sometimes they’re affecting everyone, but often they are only affecting players in a certain region, at a certain time of day, or only users on a specific platform or hardware configuration. Sometimes even a specific device driver or OS setting can cause issues that only manifest in a specific game.
To help us understand and troubleshoot your issue, there are a few details we need from you - with these, we have a better chance of understanding what you’re experiencing and focus the investigation.
What We Need
1. First, briefly summarize the issue you’re encountering. Whether it’s “none of my shots were hitting”, or “other players were moving erratically”, or something else - what is the key “this isn’t right” behavior you’re observing? Also speak to whether this is happening all of the time, sporadically, etc. if applicable.
2. What region are you connected to? You can verify this from the main menu, as shown here:
3. We need the Match ID. The easiest way to include this is to grab a screenshot during the match (it will be in the bottom-left corner) or top right at the end of match as shown below. It is all zeroes for Shooting Range, but will be a unique ID in online matches:
- If your username includes any special characters, please also include a copy-able version of your username to assist with searching relevant server logs.
3. If at all possible, include a video capture of the problem occurring - there is a lot we can determine from this beyond what logs and screenshots can convey. See the end of this post for suggested ways to capture video on various platforms.
5. Provide us what platform/device are you playing the game on.
- If you’re on PC, we would love to get your client logs from the match. You can find these in your Rogue Company application folder; the easiest way to get to this is to press Win+R to open the Run dialog, paste %localappdata%\RogueCompany into the dialog, and press Enter. From there go to Saved\Logs and send (or compress and send) the RogueCompany.log file.
- If you’re comfortable sharing it, we’d also love to see your DxDiag output to check for potential device or driver issues. To get this file, run (Win+R, dxdiag, Enter) DxDiag, press the “Save All Information…” button and include the resulting file.
6. If you can think of anything else that might be relevant (I had a friend in the same match, their experience was the same/different, this only happens in the first match I play in a given day, etc.), please include those details.
We know these issues can be frustrating. These details can take a bit of time and effort to collect, but can have a huge impact on our ability to find and resolve the problems. Thank you for your help!
Capturing Video
On most platforms, you can capture video to help us understand the problems you’re seeing. Look for instructions for your platform below. Unfortunately we don’t have a reliable way to capture video on the Nintendo Switch.
- PC and XBox Consoles guide (note you can also use 3rd-party apps such as OBS on PC if you prefer)
- Playstation: PS4, PS5.