Original Post — Direct link
almost 7 years ago - /u/JagexLiam - Direct link

Hey guys,

Just wanted to provide you a quick update on the chat window changes. After listening to your feedback we’ll be taking another look at the UI and coming up with a design that takes your needs into account, but also the needs of new players.

The change we made on Monday was to present information in a more understandable way. Results of playtests and analytics suggest that the chat window and a new player’s ability to interact with other players is somewhat overwhelming. The result of this is that many of these players are put off from communicating with other players in the game, which is a bad thing because a player that is involved with the community gets into the game quicker and forms relationships which keeps them enjoying the game.

Hope this helps you to understand our reasoning behind the change.