Currently if you mute one person in clan chat, it only works when the muted player is in game, but not if the player goes to lobby. This allows players to bypass the mute, which makes the mute iself fairly pointless. I hope JMods see this post, and fix the mute function so that it works when muted players are in lobby as well.
This was a known issue when we launched the mute feature back in July 2018, it’s something I can’t promise can be fixed soon
The mute is a small stop gap if your member wants to try circumvent that mute you’ve applied to him I heavily suggest kicking them!