[2022] PSA: Membership Passcode Delivery Update

Hi everyone,

Our rollout of the Make Good Membership Passcodes has now been underway for over 24 hours. Right now, we're at about 40% of all codes delivered to Player Inboxes - which keeps us on track for Tuesday!

With the volume of codes we're distributing being far above anything we've used this system to do before, we've become aware of a delay in delivering Membership Passcodes purchased with Bonds.

We fully understand redeeming a Bond should get you your code instantly and we are sorry for any delayed receipt. Unfortunately, we can't reduce the velocity of Make Good codes being sent through the system at the same time without significantly compromising the timeline it will take players their Make Good codes too.

However, we have made immediate changes to reduce the impact of the Make Good Passcode rollout by delivering codes outside of peak hours and pausing the rollout over the weekend - all without compromising our intended Tuesday deadline.

With all that said, please be aware there may be some delay in receiving your Bonds purchased Membership Passcode - especially between 11am and 7pm GMT on Friday 2 December and 10am and 7pm GMT on Monday 5 December.

If you redeem a bond and don’t get a code message instantly, we politely ask you to sit tight – the code might be delayed a little, but it will arrive! Thank you so much for the understanding as we do our best to balance the Make Good and your Bond purchases.

As a friendly reminder the codes are valid right up until 31 March 2023, so there is no immediate rush to grab your code and use it.

Hi everyone,

Our rollout of the Make Good Membership Passcodes has now been underway for over 24 hours. Right now, we're at about 40% of all codes delivered to Player Inboxes - which keeps us on track for Tuesday!

With the volume of codes we're distributing being far above anything we've used this system to do before, we've become aware of a delay in delivering Membership Passcodes purchased with Bonds.

We fully understand redeeming a Bond should get you your code instantly and we are sorry for any delayed receipt. Unfortunately, we can't reduce the velocity of Make Good codes being sent through the system at the same time without significantly compromising the timeline it will take players their Make Good codes too.

However, we have made immediate changes to reduce the impact of the Make Good Passcode rollout by delivering codes outside of peak hours and pausing the rollout over the weekend - all without compromising our intended Tuesday deadline.

With all that said, please be aware there may be some delay in receiving your Bonds purchased Membership Passcode - especially between 11am and 7pm GMT on Friday 2 December and 10am and 7pm GMT on Monday 5 December.

If you redeem a bond and don’t get a code message instantly, we politely ask you to sit tight – the code might be delayed a little, but it will arrive! Thank you so much for the understanding as we do our best to balance the Make Good and your Bond purchases.

As a friendly reminder the codes are valid right up until 31 March 2023, so there is no immediate rush to grab your code and use it.