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What's the character design on the lady? Have they always used that, or it it a hint towards a new player model?
It looks designed and not like the typical concept art.
That's a high poly sculpt. We use these before we create the low poly versions as it helps to create the best look possible. This is not an indication of new player models as we are not currently working on a player model rework (though it is something we are constantly investigating).
Awww please think of doing that one day though, it looks amazing. We've been stuck with the current one for a long time now and we only have choices for hairstyles and colors, skin tones, and one male and female face/body.
Sadly a rework of the player character is an enormous undertaking that would use up a lot of resources for a LONG time. We are constantly looking into it, but it's just not feasible at this point in time.
I see, and yeah I of course know it's a big deal haha, we're talking about changing how EVERY player looks like.
For now; what do you think of introducing like certain outfits, masks, etc that change how the player looks like? I don't mean like a face paint or such, I'm saying something like how the beach outfits make the male body get a 6-pack. What if you make an outfit that gives the player that new model? Without making every player change into it.
We would need to align any anims with that, which again is a phenomenal amount of work. There are texture tricks we could do, sure, but it would be creating work for the sake of it and create weird situations where one person stands next to another with completely different face graphic styles, which would be super weird.
It's better to do it all in one go rather than try and hack a way around it which would just create a mess for future additions to the game.