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over 6 years ago - /u/JagexSupport - Direct link

Hi there,

As you state you are using a wireless connection, could you please try using an ethernet cable to connect your computer to your router. Although wireless connections are convenient, they were not designed with gaming in mind. As such, it is usually best to use an ethernet cable to connect to your router, particularly while troubleshooting problems.

However, if the problem remains even while using a direct ethernet connection to your router, please contact our tech team so we can look into this further for you.

Mod Ferret