Original Post — Direct link
over 3 years ago - /u/JagexLight - Direct link

Hey guys, we're so sorry this is happening. We will provide a specific support destination shortly to provide help for this issue. Link here: https://support.runescape.com/hc/en-gb/articles/360018273338--04-Mar-Unable-to-access-the-game-UPDATE-

If you are seeing this error, the account is part of a very small number of accounts we referenced as likely being still unable to log in at this time - our team are continuing to work on anyone impacted by this to get you playing again as soon as we can, but this support form will make sure we are aware.

We're working on getting you into your accounts ASAP - thank you so much for your patience and understanding while we work on resolving this issue, it is much appreciated.

over 3 years ago - /u/JagexLight - Direct link

Originally posted by drencher3190

if its a "Very small" number of accounts why are half the people I know experiencing it?

if its a "Very small" number of accounts why are you taking so long to fix it?

The issue became larger as we investigated. You're totally right, we're working on a fix now.