Original Post — Direct link
over 2 years ago - /u/JagexHooli - Direct link

Really sorry about the initial issues you faced on this.

The somewhat good news is once, we complete our rollback, you'll be able to log in on this account and pick Fresh Start Worlds as intended. You won't need to fire up a ticket or get any further support.

We'll post on the News Post and on Social once everything is back online.