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🦀JAGEX IS POWERLESS TO THEIR OWN SYSTEMS🦀
🦀JAGEX IS POWERLESS TO THEIR OWN SYSTEMS🦀
🦀🦀 JMODS ARE POWERLESS TO CRABS SPREADING TO /r/RUNESCAPE 🦀🦀
One of my accounts has been locked for almost 2 years now. Don't have the email (account is 10+ years old). Whatdo
I'm sure we can help - head to our can't log in article to get back in game
I'm loving the communication lately from you guys and really excited for the first time in awhile to get back into the game.
Thank you for the feedback. We're trying to be as open and transparent with you all as we can about a multitude of topics from all over the team.
When considering ban appeals, you say that half are duplication appeals. What if somebody was previously declined for an unban but then attempts a year later. Are those considered duplications?
Honest answer incoming - 'yes' they are ... the chances of the original ban and the subsequent appeal both being incorrect are very slim, so to offer unlimited appeals when we have already applied due diligence and carried out a review would only clog the system with historical bans we have already checked, which would slow us in getting to help someone who is submitting their first appeal
"SORRY, A PROBLEM OCCURRED. Due to your account status, you must start your account recovery from inside the game. Please launch RuneScape and click the forgot password link on the login screen to continue."
That is normal for some type of accounts, it doesn't mean you can't recover - just follow the advice and do it from the client log in
We often forget how much passion these people have for the game. When I got the chance to visit Jagex it was clear the things that frustrate us clearly frustrate them too. The passion clearly emanates from Jmods in person but not so clear online. It's nice they are finally opening up about this and the huge problems they are having with old systems getting in their way of making the game and support as good as we and they know it can be.
Thanks for your kind words, did you see the support team when you visited?
I'd like to make a remark on player toxicity that might be really polarizing but I'd really like Jagex to consider it.
I grew up both on internet forums as well as in a liberal household with gay parents and it was very common for me to come across homophobia online and to me it never really bothered me because it's not exactly real. People on the internet act a different way than they actually believe online because it's heavily dependant on the cultures they're exposed to.
To me someone saying "fag" doesn't have homophobic connotations like the original use of the word once had and that to me is a major sign of progress where slurs take on new meaninings and get co-opted by group to represent themselves in an attempt to own or take back the word such as with the N word or the word "Queer."
I think it's important that if we have a filter in this game to not punish people who use the words and slurs because it disrupts the discourse groups undergo and cottles them in a rather patronizing way.
My parents didn't protest for gay marriage to have people censor calling them Dykes, they protested because they wanted to be seen as equals and equallity to me has to go all around.
So my proposal is to allow us to make our own custom word filters so block messages containing those words, and not punish those that use them because some of us are okay with those words.
This I feel is a good option because it allows for jokes and discussion to be had while also protecting those who take issue with the usage of these words.
I understand if Jagex being a UK company has a different view on free speech but I thought I'd make my comment that it's important and to give those the option to partake or opt out of the experience.
Edit: quick elaboration on the custom filters, I have a few trans friends that play this game, both ftm and mtf; and some don't mind if some people who are familiar with them call them by their dead names while others are more sensitive to it because some more closed minded people will call them such to insult them.
I think custom filters can fix this rather new form of persecution. Being able to add their former names to the list as well as slurs that may arise in the future.
I do acknowledge this doesn't punish those that are malicious but I'd rather the tools be on offer to help those who are the most vulnerable by allowing them to take chat curation into their own hands.
Wow! Thanks for such an insightful post, it's exactly these sort of sentiments we need to be mindful of and actually form the fundamental reasoning behind our approach to seek player opinions on toxicity in the survey mentioned.
Reading the blog post rn
I’m very much against the ‘Answer Bot’ which tries to answer commonly asked questions. In a time of panic such as being locked out of an account the last thing we want is an automated system that more often than not does not help. We want a real person who can help us as quickly as humanly possible. I’m sure JMods know the struggle of calling a local business and having to sit through a phone tree of option menus before connecting to a real person. As someone who deals with this a lot I can tell you a real person is what we are after. Players won’t bot the game, maybe Jagex can not bot the customer support.
We do understand that point - human support will always be available, the answer bot approach is about helping people much sooner than a human staff member could, for example where the player just needs a 'nudge' in the right direction to resolve their issue in real time, rather than queuing for human support that may not be needed
I won't believe you until you report what you ate for lunch yesterday.
I had some fajitas.
(Someone's doing well).
I won't believe you until you report what you ate for lunch yesterday.
Chips, cheese and bbq beans
Yeah! I had a chance to chat with a couple of them for a bit, all very nice and chatty. Was nice to see all the effort that goes into player support.
Good to hear :)
Wow, in just the past week or so there's been a marked increase in transparency. Is it conspiracy theory-ish of me to wonder if this is at least related to Fukong going down the drain and looking to sell Jagex?
We first mentioned these blogs back in March ... gotta love a conspiracy theory though :)
Good to see! Hope to see the next one about Account Security! Soon for the next Blog!? Thanks for letting us know that ya'll are working on everything. That would be GREAT to be able to get Lost items back! Hope ya'll can do a Stat reset for other Combat Skills someday : Attack, Strength, Magic, Ranged, Summoning!
We've started on blog 2, it covers complex topics and needs input from a number of teams across the business, hard to put a launch date on it but it's 100% on our radar.