Original Post — Direct link

Is anyone else experiencing the same type of disconnections as the other night? Looking to see if it’s just me or others again

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about 1 year ago - /u/JagexAzanna - Direct link

Hey folks looks like there is some outages again impacting a few services/games. The team are looking into the situation and hope to resolve this as soon as possible.

I would suggest avoiding any dangerous activities at this time.

about 1 year ago - /u/JagexAzanna - Direct link

Originally posted by MrSquishypoo

Not taking a shot here but the fact y’all are responding to issues outside of the widespread community backlash in regards to the MTX debacle isn’t a good look.

I understand complete radio silence isn’t ideal either, but it might be worth consulting with an external PR agency to figure out how best to deal with this messy situation rn :/

I am responding to outage issues to help players know that we are aware of the potential issue.

The discussions around hero pass are better handled in another manner and we have already released a statement of upcoming changes to the pass alongside a post earlier today to let players know there is more information coming tomorrow https://reddit.com/r/runescape/s/CXE0ZSGimy

about 1 year ago - /u/JagexAzanna - Direct link

Originally posted by Zyvyx

The previous answer we got was just a nothing burger that felt patronizing. Sorry you are getting complaints but no one else is talking w us openly without using shitloads of corporate speak

Which previous answer are you referring too?

Unfortunately speaking openly is a tough sell given the circumstances. Right now folks are tense and are looking to jump on anything being said (or perceived to not being said) and this leads to environment that is hard to engage in.

Even this comment will likely receive extra scrutiny and will likely sound robotic/corporatety