Original Post — Direct link
over 4 years ago - /u/JagexHooli - Direct link

Thanks for reheating this - just wanted to let you know it's on our radar.

We've flagged this to the team this morning and we've asked if there's any information we can gather that might help any investigation. We may reach out to a few of you via Reddit PMs if that ends up being the case.

over 4 years ago - /u/JagexHooli - Direct link

Originally posted by _Hhz

Only flagged today? The launcher/client had been bugged for days to months... Hope it will get a fix soon, launching the game is so bad..

It's been flagged in the past - I joined recently so I have a limited knowledge of it - but it's always worth us reheating any conversation as it crops up.

Game Development is a constantly shifting beast and, through no bad intentions, sometimes things fall to the side or prioritizations come through. Re flagging stuff is a good opportunity to bring it back to the fore to be discussed.

over 4 years ago - /u/JagexHooli - Direct link

Originally posted by StefaniRS

Feel free to reach out to me @jagexhooli as I’m honestly at my wits end and willing to provide as much information as you need. I’m tired of being the butt of all jokes in the RS community and being told to get a windows, because I have a Mac.

Thanks! Will do if we need more info.

The team have identified a couple of things we can address to hopefully improve things. They are engine based so they'll take a little time, but the time range for deployment we have for both as it stands isn't too long.

It's a little early to share when we are targeting - stuff like this always has the potential to move if it turns out to be more complex - so apologies for the vagueness. As soon as we can be a bit more certain on timing, we'll let you know.

over 4 years ago - /u/JagexHooli - Direct link

Originally posted by StefaniRS

Do you not think it should be treated as a priority? I’ve been playing for 14 years and using Mac only for 8... and the client is consistently poor, and when it ends up being ‘fixed’, another update brings another problem which then starts the cycle again.

The engine work excuse is really tiresome. And your response was vague, quite frankly, “engine work, soon tm”. If I can just have a client that doesn’t crash spontaneously, I’d take it with the lag. But we have crashes, lag, and bad support around us as Mac users, as well as being the butt of the joke to the community who merely respond with “get a windows”.

It is a priority, it's just engine changes take time to deliver - not only through implementation but also through testing (on any game, engine changes have a much higher risk of knock-on effects).

Progress is ongoing but we don't have a firm date to relay just yet for the exact reasoning above. As much as I know that's frustrating to hear, as I mentioned, you shouldn't be waiting too long for the first implementation targeting improvements.