Cannot collect purple present. Stand on the spot, bells ring, red dot on mini-map, nothing to click on. Digging with spade also does not work. Reported as a bug in game, multiple people at the same time as me having the same issue. All other presents work just fine.
External link →Hey. Do you have any more information please? Which location did you find the present? Ive just logged in and was able to collect the one in the wizards tower as expected.
If you are in a multi level building, try the next floor up. I had to do this in Lumbridge castle.
Yes this is the solution. Wizards tower present is on the bottom floor. Lumbridge castle is the middle floor.
I think it would be helpful to add something about what floor it's on to the clue.
This is something we're looking at now. The item uses the same system as the penguin D&D. The issue would be present with that but isn't noticed as much due to the penguin locations.
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