Original Post — Direct link
over 5 years ago - /u/Jagex_Stu - Direct link

We received a couple similar reports at the end of this week and have a fix in QA.

It's hard to say from this screenshot which objective you still need to complete, as your task window (flag button on the left) is closed, and Turael says that throughout the path.

But in the reported cases, they'd equipped a helmet before the objective which tells them to equip a helmet, so needed to remove the helmet and re-equip it, so the action counts.

It might take a few tries due to the panel switching, but in the meantime see if you can quickly tap the helmet icon below your backpack to go to your worn equipment, tap the helmet to remove, then wear it again to (hopefully) complete the equip objective.

Alternatively tap the Home button in the top left, tap Hero, then the Loadout tab, where you should see Worn Equipment and Backpack on one screen.

Incidentally, if you long-press the postage stamps and oddments in your backpack, you should get an option to add them to your currency pouch, which'll free up a couple inventory spaces. :)

Happy Scaping!

over 5 years ago - /u/Jagex_Stu - Direct link

Originally posted by Californ1a

Incidentally, if you long-press the postage stamps and oddments in your backpack, you should get an option to add them to your currency pouch, which'll free up a couple inventory spaces.

Is there any reason things like these don't automatically go to currency pouch, and tell you that they went there? You sort of have to know both that the currency pouch exists, and that this random item is a type of currency in order for you to know it can be added... or if you just get lucky randomly right-clicking/long-pressing stuff just to see what the options are.

Whenever events like Parcels is going, I always see a bunch of new/returning streamers who just have the currency in their invy/bank with no idea that the currency pouch even exists.

I believe the intention behind this approach is to stagger the cognitive load of onboarding currencies...so you're aware that the currency object exists and have time to process what it's for (a lot of these currencies are for temporary events with particular engagement mechanics) in your own time, and through interaction follow the flow into the currency pouch (which is an inherently intangible concept). Some players have also reported they want to be able to destroy the currency and not have the clutter in their pouch.

Like you mentioned, there's a couple broader issues here in that secondary options are hidden under a mini-menu, so it's not apparent without right-clicking that there are additional options in some cases (and on mobile this takes greater effort to verify, having to long-press), and that the currency pouch itself is hidden away without tutorialisation. I'll mention it to our ux designer.

over 5 years ago - /u/Jagex_Stu - Direct link

Originally posted by ASmallEthiopianChild

Also just figured out, it was because I had crafted a full bronze helmet rather than the medium. For some reason the full one doesn't complete the quest

Interesting. Both helms used to count! Will investigate. Thank you for the additional info. :)