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So this has been a recurring problem for me for every yak track event, when I go to talk to the yak in Burthope (I've gone through all dialog options multiple times) and do the right click option to view yak track it says to come back when I'm more experienced (I'm 2680 total lvl), when I try reading the track list by clicking the track list item or clicking yak track in the "upgrades and extras" interface it says to complete Burthope tutorial path, which I've done (23/23). If I try to reset Burthope tutorial path it says experienced players cannot reset. I've looked up on wiki what the tasks are and tried doing them to see if it would start it or something but nothing has happened. I've also tried having the one setting "guidance system hints" toggled on or off since it mentions that if its off the Burthope tutorial is treated as complete but that hasn't helped either.

I'm at a loss of what I'm supposed to do.

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about 4 years ago - /u/Jagex_Stu - Direct link

Originally posted by _purza

Hopefully he sees my private message or this post!

Could you please let me know your RSN?

Or even better, please submit a bug report if you haven't already (I searched through our JIRA database but couldn't find a ticket that's been created as yet), so that we can get a snapshot of your account in order to repro your state, and therefore construct a fix.

To submit a bug report, press the - button in the top right corner of your player chat window, and choose Report, then Report a Bug->Gameplay.

Had a look at the code for Yak Track. From the messages you're getting, it looks like it hasn't initialised on login.

Best guess I have at the moment for a user fix, without being able to replicate and debug your exact account state:

In Settings, Gameplay tab->Information Windows: Tick Guidance system hints

Press F1 to open Hero parent, go to Achievements tab.

Press the bottom centre button on the Achievement Paths window - see if that'll let you Skip Tutorial or otherwise cycle to the Burthorpe path book.

Ensure the green "Hide achievement paths you've completed" green tick box is ticked and the "Hide achievement paths with requirements you have not met" padlock tick box is unticked.

See what paths still need to be completed in the Burthorpe path book by opening the blue dropdown menu under the Achievement Paths heading.

Ensure you've completed the To Lumbridge!->I Need a Hero achievement, and any prerequisites for it. That's the last achievement you need to complete to be eligible for Yak Track.

For added insurance, ensure you're on a path book other than Burthorpe (eg Lumbridge or the generic Paths book), and aren't tracking any paths in the activity tracker (hover over the Hero button on your ribbon, choose Activity Tracker, right click and Remove any path achievements listed on the Activity Tracker panel) when you try to start Yak Track.

If I can get your account name from you, I'll be able to investigate further. A bug report is the best way to ensure the issue is tracked and can be resolved by the relevant team. :)

Your screenshots were very helpful, though. Thanks for those! ^.^

about 4 years ago - /u/Jagex_Stu - Direct link

Originally posted by _purza

Sure thing RSN is Purza, il go ahead and submit a bug report and try out the steps you listed to see if it works. Thanks for the response!

Edit: I went through the steps listed above but the problem is still persisting, I re-went through all the dialog options with the mechana yak aswell.

Hah! I love players who have the same RSN as their social media name. Makes life a lot easier! :D

Okay, so this is a pretty wacky workaround, but it fixed your account for me:

  • Make sure Settings->Gameplay->Information Windows->Guidance system hints is TICKED (it looks like your account hasn't made any progress in the Burthorpe paths, but with this ticked, you won't have to - you're over 100 skill level which should also make it unnecessary, but just to be on the safe side)
  • Press the Home Teleport button (the H next to your minimap) and teleport to Burthorpe
  • Log out and log back in again
  • You should hopefully get a Yak Track Task List in your backpack when you log in, and be able to start the Yak Track

According to your variable states, you've not teleported to the Burthorpe lodestone before (which is impressive for an account with 150 skill level).

It looks like an obscure condition requires you to have flagged a variable for teleporting via the Burthorpe lodestone as one of the conditions to know you've left Tutorial Island (because that's how you get from Tutorial Island to Burthorpe), and therefore it's a requirement for the Burthorpe paths, which is a requirement for Yak Track.

Gratz on the 85 Mining, by the way. :)

about 4 years ago - /u/Jagex_Stu - Direct link

Originally posted by _purza

Hey it worked! Yeah when i made the account i swore off lodestones (except if an achievement needed it) cause i liked using other teleport methods from quests, magic, items etc. never thought it would create a problem like this though lol. Thanks for the help!

It was certainly a surprise to me too! Very glad that worked out for you. Enjoy Yak Track!

I'm going to hold onto your save for edge case testing, as its specialist focus has provided some interesting outliers to address!