Original Post — Direct link
over 3 years ago - /u/JagexLight - Direct link

Hey guys,

Really sorry this is happening. If you are seeing this error, the account is part of a very small number of accounts we referenced as likely being still unable to log in at this time - our team are continuing to work on anyone impacted by this to get you playing again as soon as we can, but this support form will make sure we are aware.

We'll provide a specific support destination shortly to provide help for this issue. Link here: https://support.runescape.com/hc/en-gb/articles/360018273338--04-Mar-Unable-to-access-the-game-UPDATE-

over 3 years ago - /u/JagexLight - Direct link

Originally posted by Cruush_Halochek

I tried to Report Issue, and received the message “unable to submit report. Please try again later”.

I think this is to do with high traffic to the link which is our bad for not warning you about. Would advise to keep trying if you're getting errors. But if you receive email confirmation there's no need to spam more - it's worked and we'll be in touch.