Original Post — Direct link

So watching today's livestream, Mod Jack has presented a really decent format/template to give a suggestion/feedback. Posted it here:

  1. Be specific and feasible

  2. What's the problem?

  3. Why is it a problem?

  4. What's the solution?

  5. Why is it the best solution?

  6. Why is this a higher priority than anything else?

This increases the workload for giving feedback, yes, but it is structured and detailed enough that Developers and Community Managers will be able to see a point with constructive detailed feedback. I think this works really well and it's a good idea as far as either QoL suggestions, major fixes or new suggestions. It really works.

On the topic of politeness, it goes without saying that we should be polite and decent human beings. It's unfortunate that abuse is so prevalent and most if not all people working in a customer-centric industry will get abuse sooner or later and none of us deserve it, even if we are "paid/expected" to deal with it. Respect matters, opinions and points of view matter but if it turns to vitriol it becomes harder to engage with a community.

Decent livestream overall. Thank you JMods for the hard work, you deserve praise for the effort and results.

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over 1 year ago - /u/JagexJack - Direct link

I emphasised on the stream that players don't have to answer all or even any of these questions. These are the questions we ultimately need to answer, so if I don't know the answer already I'll just have to ask. It's fine to raise a problem without proposing a solution, it's fine to propose a solution without considering alternatives, and it's fine to not know or care about other priorities.

I guess what I would want to emphasise is just not to be surprised or disappointed when we reach 5 or 6 and conclude that this is not the right fix, or it is the right fix but it's a very low priority issue.

over 1 year ago - /u/JagexJack - Direct link

Originally posted by ThoughtFood

Six is a red flag. For a player to answer that they would be negotiating against themselves which anyone that works in a professional environment that involves negotiations would tell you is a huge blunder. Post up good answers to 1-5 and let jagex figure out how to weigh priority. A player answering 6 pits the players against themselves and each other by downplaying other potentially great suggestions in order to boost their own suggestion.

Eh I get where you're coming from, but like... basically we will decide this anyway, and it's just an opportunity to give input on the process. We're not looking for reasons to not do things - we have a full schedule always working on something, and we'd rather be spending our time in the best way.

over 1 year ago - /u/JagexJack - Direct link

Originally posted by rosegold_diamond

That's interesting :D

Thanks for the insight /u/JagexJack

So, let's say as a quick example, for a suggestion like this one:

Part 1

Part 2

Would this suggestion fit the criteria on how to present a proper one?

I've tried pretty hard tagging some Jmods but it seems they haven't had the chance to give it a read :(

It's probably worth watching the full livestream. I talk about it in more detail there.