Player Advocacy Groups (PAG)
Creation
The Idea Behind It
- Create a system where someone experienced can explain nuanced issues in a way where developers can make changes.
- This would be done in a way that will be trusted so they can have clear expectations of the outcome.
- The community can get an insight into the conversations that are happening.
- Not meant to replace getting general community feedback, surveys, or newsposts.
Designing the 1st PAG - The RS Guy
- The starting point was scattered and everyone had a different idea but it came together as it progressed.
- Needed to figure out:
- How to collect information?
- How will we display it?
- How are we going to present it?
- First thing was to form a team then have calls and meetings with them and Jagex.
The Team
Finding a Leader
- This was a paid position since it would require a lot of work.
- This person needed to be:
- A good leader, a player expert, and could handle the scrutiny of the wider community.
Selecting a Leader (The RS Guy) - Jagex
- We needed someone who was conscientious about the selection process.
- If we see someone is forming a biased team we would scrap it and try again.
- All nominees were in a position to claim expertise and advocate for the playerbase.
- Great organization skills needed to be an interfaces between the players and Jagex.
- Insight into the development process and strong leadership skills.
- The RS Guy was also partly chosen partly due to the great discussions at and following Runefest.
Forming the team - The RS Guy
- Important Criteria:
- Knowledgeable players who were representative of a community.
- Someone who could understand a topic clearly and get involved and fight for the things they cared about.
- Knowledgeable about 1 subject but willing to learn more about the game.
- Process:
- Reached out to a number of discord communities for nominations.
- Interviewed and spoke with 20-30 people and read applications of 50-60 more just in 1 week.
Meetings
Themes: PvM Bossing, PvM Slayer, Clue Scroll, Skilling, Ironman, Other
- 1 Initial Meeting, 4 Team Meetings, 1 Retrospective Meeting.
- Meetings occurred weekly, where different categories were tackled on different days.
- 10+ hours a week just on calls going through every item we wanted to bring up for all aspects of the game.
- Everyone participated even if the discussion wasn't about their expertise.
Objectives
Objective
- PAG effectiveness:
- Are we on the right track?
- How much investment is required on both sides?
- What sort of results do we get?
- Find all the little changes that are so spread-out with the level of knowledge required to make a strong change.
Determining to do a Ninja PAG
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Due to the existence of the Dojo we could see how effective the PAG was compared to general community feedback:
- Does it provided a different value, perspective, deeper information or ideas on how things could be different?
- Is the amount of time invested to get to those conclusions less or more?
By allowing a broad PAG focus it allows us to get a deeper focus on future ones without players wanting to bring up additional issues alongside the primary focus.
Results
Process wise that was the rundown of the project. It was different from but it was a good challenge. It was a lot of work but I'm really proud of what we got done.
Results
- We were hitting on all those metrics/goals
- Doing things the Dojo wasn't doing but was still in agreement with it.
- Obtained 2 years worth of work for the Ninja team as well as passing some off the other teams.
- Despite this PAG being over, we have documentation we can reference back to at any point.
Future Updates
- PAG strike coming up in July and another later in the year.
- They may also be sprinkled into other strikes depending on their themes just like we do with the Dojo.
Determining to do Future PAGs
- Future PAGs will require an NDA which may result in some players not being able to participate.
- PAGs are done at the developer's request and they must have a clear goal and timetable.
- There will likely be more as the model grows.
- The charter process will be made more visible and will be live updated for players to refer to.
- It will contain a working agreement with the PAG and their criteria.
- Make plans and procedures in advance so those involved know what to expect going into it.
Current Plans
- There are no current plans of a specific PAG however there are discussions.
- We will notify the community when a future PAG is planned.
- Current plans include: Making a logo, making sure the presence is easier to find.
Other
Sharing with the Community
- In the future there will always be a charter and a retrospective provided to the community.
- We aren't sharing the actual submission list as there can be a feedback loop that where it can create biases on player needs.
- We also want to leave people open to surprises.
- Ninja PAG Meeting minutes will be pushed out in a retroactive post around the July strike.
- For future PAGs that may show results much later it would be posted immediately.
Updates in General
- Updates that came from PAG will NOT be marked as such.
- The goal of PAG is to bring up problems not implement them. They don't do development/balancing.
- The PAG team is also unaware of any of what they brought up would or when it would be implemented.
- There are checks put in place to make sure no one takes advantage of the economy based on internal knowledge.