over 4 years ago - /u/JagexHooli - Direct link

Hey ‘Scapers,

I’m Mod Hooli, the new Lead Community Manager for RuneScape here at Jagex. I’m still getting settled in right now – it’s been a whirlwind few weeks already – but I wanted to drop by and say a quick hello following our stream yesterday!

So what is a Lead CM? Simply put, it’s my responsibility to guide the existing team of RS Community Managers to bring you closer to the game you love, find opportunities to bring us all together as a community, and make sure your voice is being represented to the team effectively.

Speaking of which, I want to shout out the current team of Poerkie and Kari. Both of them do such a great job in so many areas, and I’m pretty darn excited to see what we can cook up as a group. They are super passionate, hard working people that put in some serious effort to represent player voice at the studio.

With the team being up to strength with my arrival, we’re going to take a little time to assess our next steps. How might we better balance our priorities? How do we put more time into joining your conversations ? How can we do even better at representing your discussions to the studio?

These are the kinds of questions we’re going to go away and answer as a team before we kick anything off. Being more present with the day-to-day dialogue will come pretty quickly, and over time, you’ll hopefully see us do some really cool community centric stuff. As a team, I want us to not be afraid to try some new things and let you be the judge – and not be afraid to adapt if we miss the mark.

Anyway, enough waffling! It’s great to be here. Thanks for the warm welcome on stream and during that AMAZING Pride parade.

See you in Gielinor,

Mod Hooli

External link →
over 4 years ago - /u/JagexKari - Direct link

Welcome to the team! 🎉

over 4 years ago - /u/JagexJD - Direct link

Things were going so well....

Seriously though, welcome to the team, Mod Cooli

over 4 years ago - /u/JagexHooli - Direct link

Originally posted by iputtheflexinreflex

Hello. Do you have a Twitter for us ungrateful aholes to annoy the crap out of you for the next x amount of years? :)

Yup! You can find me on Twitter as @ JagexHooli. I'll be using it plenty too.

over 4 years ago - /u/JagexJD - Direct link

Originally posted by thisguyisbarry

How did he get past the job interview without that question, I thought jagex had standards!

*adds to standard interview question list*

over 4 years ago - /u/JagexHooli - Direct link

Originally posted by DatShokotan

This is probably an important one -Do you play and know the game (on some meaningful level?). Throughout RuneScape's history we've had general staff that have strong directive influence on the game without knowing much about how their players engage with the game, and that has led to some ugly turnouts. This game does have a history and a diverse community.

Also, not to take away from this site but as community manager please acknowledge that this subreddit does not represent the entire playerbase. The largest voice on this sub are high level and post max players and so the reddit democracy will often gravitate toward that agenda. A platform for which to let new and mid-high players to assemble and be heard currently does not exist. Please be considerate about this when getting involved with the playerbase.

Great question actually, would have been a good thing to cover in the post (we talked about it on stream yesterday).

Runescape has been part of my life for a long time. I first played in 2003 and have had an on-again-off-again relationship with Runescape throughout the years. I've been especially back into playing regularly over the past year, it was pretty much the only game I played when shipping my last game actually!

Right now I'm at 122 Combat, Total Level 2274 (inc. 105 Arch) and 350 QP. Got PLENTY still to do and learn, but I'm looking forward to getting deeper into learning PvM with the community (at the moment I'm hard at work on that Max Quest Cape). Going to see if I can do a few streams around that.

On your second point, that's exactly what we're here for. We will always present a broad, big picture look at all the dialogue in our community wherever it lives and that's something I'll always commit to.

That said, Reddit is one of those places in our community that fosters deeper, long form conversations about the game (and with some of our most hardcore / dedicated players at that) which is really valuable to us.

over 4 years ago - /u/JagexJD - Direct link

Originally posted by ImRubic

I don't know if you noticed but I held this poll during the stream and these were the results.

over 4 years ago - /u/JagexHooli - Direct link

Originally posted by ilovezezima

u/jagexhooli I guess your lack of response makes everything clear.

More of a miss of the comment, sorry.

Feel free to PM me full thoughts on this.