16 days ago - /u/JagexHooli - Direct link

--- RuneScape Is Back Online! ---

We're happy to announce that our services are now back up and running as of 2:10am Game Time on November 23! 🎉

UPDATE: NOV 25TH 2022

Following recent server outages which caused disruption when attempting log-in from certain regions, we've been working closely with our system administrators to ensure all players are now able to log back into the game as normal. 

The team has made some minor adjustments to our authentication services to ensure that further reports of disruption when logging in have been rectified. Game stability over the last 48 hours looks promising, and we will continue to monitor stability over the weekend to ensure that things are fully back to normal and to fix them promptly if anything more happens.

Before the weekend, we would like to let you know that we are still in the process of reviewing our make good options for players. Next week, we'll set out and communicate our plan for this as we're still working out some of the technical and delivery details to make this happen.

We'd like to thank you for your patience as we work on bringing the servers back to normal. We look forward to sharing further details on our make good plan with you next week! 

---

PRIOR UPDATES

18:05 Game Time

Earlier today, one of our external Data Centre providers experienced a site-wide issue involving a power failure which has resulted in full downtime of any services housed there. Our engineers have been working both remotely and on-site to support getting us (and you!) back online.

We know downtime can disrupt your valuable spare hours to play the game and we really appreciate the patience you've all shown so far. We are working to get you back into the game as soon as possible.

We are confident we'll be able to restore the game as it was moments prior to our services going down. This process will take time, but our priority remains on preserving your game data and ensuring no progress is lost.

We were in the process of initiating our disaster recovery playbook, which involved moving services over to our recovery site. Moments before we intended to share news on our next steps, the issues within our external Data Centre provider were reported to be resolved.

As a result, we will be proceeding with the faster solution of restoring services at our existing Data Centres. However, we want to be prudent about the time it may take to get things back up and running safely.

CURRENT STATUS:

We estimate that all services will be functional by November 23rd at 12:00 GMT. Should normal functionality resume before then, we'll be sure to let you know as soon as we can.

As for the downtime, we're discussing Make Good options for our players. We know this will have impacted plans you had in-game.

Thank you again for your patience, and rest assured we'll get you playing again as soon as possible.

While our news pages are unavailable, please keep an eye on our socials and the Support Centre as we continue to provide updates when we're able to.

-The Jagex Team

16:20 Game Time

We've made good progress on understanding when we'll be able to resume services, but we need a little more time to flesh out the details.

We now hope to update you again by 17:30 Game Time. Thanks again for your patience.

15:10 Game Time

We have some reports of positive developments in the situation at the Data Centre coming through at the moment which is good to hear.

However, we're not quite in a place to provide that better indication we were hoping to have just yet. We believe we'll be able to provide a better indication within the next hour at the moment.

13:20 Game Time

We currently believe we will be able to provide a better indication on when to expect RuneScape services to return within the next couple of hours. We'll provide our next update as soon as we have that news to share.

12:00pm Game Time

There have been no key updates in the past hour. We are continuing to work with our Data Centre providers on getting a clear timeline on the issue, and also working on alternative Plan B solutions to restore our services should the need arise.

We really appreciate the continued patience while we work to get the game back online.

11:05am Update

We still do not have an ETA to share on the expected length of the current service issue.

Our engineers have arrived on site and are syncing up with the Data Centre team. There is an active issue at the Data Centre which is currently being assessed.

10:00am Update

Our team are working hard to get our services back online but we have no key updates to share as yet.

The issue is related to the availability of our London Data Centres - we have a team of engineers working remotely and more headed on site to ensure this is addressed as soon as possible.

9:05am: Communication Alerts Posted On Platforms

~8:50am: Service Issue Begins

External link →
16 days ago - /u/JagexHooli - Direct link

--- RuneScape Is Back Online! ---

We're happy to announce that our services are now back up and running as of 2:10am Game Time on November 23! 🎉

UPDATE: NOV 25TH 2022

Following recent server outages which caused disruption when attempting log-in from certain regions, we've been working closely with our system administrators to ensure all players are now able to log back into the game as normal. 

The team has made some minor adjustments to our authentication services to ensure that further reports of disruption when logging in have been rectified. Game stability over the last 48 hours looks promising, and we will continue to monitor stability over the weekend to ensure that things are fully back to normal and to fix them promptly if anything more happens.

Before the weekend, we would like to let you know that we are still in the process of reviewing our make good options for players. Next week, we'll set out and communicate our plan for this as we're still working out some of the technical and delivery details to make this happen.

We'd like to thank you for your patience as we work on bringing the servers back to normal. We look forward to sharing further details on our make good plan with you next week! 

---

PRIOR UPDATES

18:05 Game Time

Earlier today, one of our external Data Centre providers experienced a site-wide issue involving a power failure which has resulted in full downtime of any services housed there. Our engineers have been working both remotely and on-site to support getting us (and you!) back online.

We know downtime can disrupt your valuable spare hours to play the game and we really appreciate the patience you've all shown so far. We are working to get you back into the game as soon as possible.

We are confident we'll be able to restore the game as it was moments prior to our services going down. This process will take time, but our priority remains on preserving your game data and ensuring no progress is lost.

We were in the process of initiating our disaster recovery playbook, which involved moving services over to our recovery site. Moments before we intended to share news on our next steps, the issues within our external Data Centre provider were reported to be resolved.

As a result, we will be proceeding with the faster solution of restoring services at our existing Data Centres. However, we want to be prudent about the time it may take to get things back up and running safely.

CURRENT STATUS:

We estimate that all services will be functional by November 23rd at 12:00 GMT. Should normal functionality resume before then, we'll be sure to let you know as soon as we can.

As for the downtime, we're discussing Make Good options for our players. We know this will have impacted plans you had in-game.

Thank you again for your patience, and rest assured we'll get you playing again as soon as possible.

While our news pages are unavailable, please keep an eye on our socials and the Support Centre as we continue to provide updates when we're able to.

-The Jagex Team

16:20 Game Time

We've made good progress on understanding when we'll be able to resume services, but we need a little more time to flesh out the details.

We now hope to update you again by 17:30 Game Time. Thanks again for your patience.

15:10 Game Time

We have some reports of positive developments in the situation at the Data Centre coming through at the moment which is good to hear.

However, we're not quite in a place to provide that better indication we were hoping to have just yet. We believe we'll be able to provide a better indication within the next hour at the moment.

13:20 Game Time

We currently believe we will be able to provide a better indication on when to expect RuneScape services to return within the next couple of hours. We'll provide our next update as soon as we have that news to share.

12:00pm Game Time

There have been no key updates in the past hour. We are continuing to work with our Data Centre providers on getting a clear timeline on the issue, and also working on alternative Plan B solutions to restore our services should the need arise.

We really appreciate the continued patience while we work to get the game back online.

11:05am Update

We still do not have an ETA to share on the expected length of the current service issue.

Our engineers have arrived on site and are syncing up with the Data Centre team. There is an active issue at the Data Centre which is currently being assessed.

10:00am Update

Our team are working hard to get our services back online but we have no key updates to share as yet.

The issue is related to the availability of our London Data Centres - we have a team of engineers working remotely and more headed on site to ensure this is addressed as soon as possible.

9:05am: Communication Alerts Posted On Platforms

~8:50am: Service Issue Begins

External link →
16 days ago - /u/JagexHooli - Direct link

Originally posted by dirtyhobbits1

Do you think it will be back online within 2 hours?

We're unsure. This is a little different to a normal service issue from what we're aware of so far as it involves Data Centres - that's not a cause for concern, but rather it means the timelines are a little more unknown as yet.

We'll keep you updated with any expected timelines or changes as we get them.

16 days ago - /u/JagexHooli - Direct link

11:05am Game Time
We still do not have an ETA to share on the expected length of the current service issue.

Our engineers have arrived on site and are syncing up with the Data Centre team. There is an active issue at the Data Centre which is currently being assessed.

16 days ago - /u/JagexHooli - Direct link

Originally posted by DependentHeron

1h since last update, can we have another please

We're going to post roughly every hour even when there's no new news - just might be slightly after the hour sometimes if we're receiving information near to update time.

16 days ago - /u/JagexHooli - Direct link

Latest Update: 12:00pm Game Time
There have been no key updates in the past hour. We are continuing to work with our Data Centre providers on getting a clear timeline on the issue, and also working on alternative Plan B solutions to restore our services should the need arise.

We really appreciate the continued patience while we work to get the game back online.

16 days ago - /u/JagexHooli - Direct link

Update: 13:20 Game Time
We currently believe we will be able to provide a better indication on when to expect RuneScape services to return within the next couple of hours. We'll provide our next update as soon as we have that news to share.

16 days ago - /u/JagexHooli - Direct link

Originally posted by School__Milfs

we think we can tell you when the games back ..... but in a few hours? lmao. ok

This is very much based on the London Data Centre Provider coming back online sometime soon. This isn't something we directly control, so we're at the mercy of update on the situation as we get them - and we expect/hope to hear more within 2 hours.

Our alternative plans are in motion as well, but it takes time to execute. We're waiting to see what comes of the update from the Data Centre to make a call and then we can likely give an indication of when we expect to be back online.

16 days ago - /u/JagexHooli - Direct link

Update: 15:10 Game Time

We have some reports of positive developments in the situation at the Data Centre coming through at the moment which is good to hear.

However, we're not quite in a place to provide that better indication we were hoping to have just yet. We believe we'll be able to provide a better indication within the next hour at the moment.

16 days ago - /u/JagexHooli - Direct link

Originally posted by JagexHooli

Update: 15:10 Game Time

We have some reports of positive developments in the situation at the Data Centre coming through at the moment which is good to hear.

However, we're not quite in a place to provide that better indication we were hoping to have just yet. We believe we'll be able to provide a better indication within the next hour at the moment.

As an added note from me, just to set some expectations on what might come next -

Once the Data Centre issue is fully resolved, there will be some work to do afterwards before we online our services again.

Once we know if we're getting RS back online through this route or the backup plan we have in motion, we'll be able to communicate timeline expectations.

16 days ago - /u/JagexHooli - Direct link

16:20 Game Time

Apologies we're slightly late on this update - things are moving fast at the moment and we were hoping to have something firmer.

We've made good progress on understanding when we'll be able to resume services, but we need a little more time to flesh out the details.

We now hope to update you again by 17:30 Game Time. Thanks again for your patience.

16 days ago - /u/JagexHooli - Direct link

Quick note from me - we are having a call right now to confirm final timelines from all teams.

16 days ago - /u/JagexHooli - Direct link

UPDATE: 18:05 Game Time (Timeline News)

Earlier today, one of our external Data Centre providers experienced a site-wide issue involving a power failure which has resulted in full downtime of any services housed there. Our engineers have been working both remotely and on-site to support getting us (and you!) back online.

We know downtime can disrupt your valuable spare hours to play the game and we really appreciate the patience you've all shown so far. We are working to get you back into the game as soon as possible.

We are confident we'll be able to restore the game as it was moments prior to our services going down. This process will take time, but our priority remains on preserving your game data and ensuring no progress is lost.

We were in the process of initiating our disaster recovery playbook, which involved moving services over to our recovery site. Moments before we intended to share news on our next steps, the issues within our external Data Centre provider were reported to be resolved.

As a result, we will be proceeding with the faster solution of restoring services at our existing Data Centres. However, we want to be prudent about the time it may take to get things back up and running safely.

CURRENT STATUS:

We estimate that all services will be functional by November 23rd at 12:00 GMT. Should normal functionality resume before then, we'll be sure to let you know as soon as we can.

As for the downtime, we're discussing Make Good options for our players. We know this will have impacted plans you had in-game.

Thank you again for your patience, and rest assured we'll get you playing again as soon as possible.

While our news pages are unavailable, please keep an eye on our socials and the Support Centre as we continue to provide updates when we're able to.

-The Jagex Team

16 days ago - /u/JagexHooli - Direct link

Originally posted by JagexHooli

UPDATE: 18:05 Game Time (Timeline News)

Earlier today, one of our external Data Centre providers experienced a site-wide issue involving a power failure which has resulted in full downtime of any services housed there. Our engineers have been working both remotely and on-site to support getting us (and you!) back online.

We know downtime can disrupt your valuable spare hours to play the game and we really appreciate the patience you've all shown so far. We are working to get you back into the game as soon as possible.

We are confident we'll be able to restore the game as it was moments prior to our services going down. This process will take time, but our priority remains on preserving your game data and ensuring no progress is lost.

We were in the process of initiating our disaster recovery playbook, which involved moving services over to our recovery site. Moments before we intended to share news on our next steps, the issues within our external Data Centre provider were reported to be resolved.

As a result, we will be proceeding with the faster solution of restoring services at our existing Data Centres. However, we want to be prudent about the time it may take to get things back up and running safely.

CURRENT STATUS:

We estimate that all services will be functional by November 23rd at 12:00 GMT. Should normal functionality resume before then, we'll be sure to let you know as soon as we can.

As for the downtime, we're discussing Make Good options for our players. We know this will have impacted plans you had in-game.

Thank you again for your patience, and rest assured we'll get you playing again as soon as possible.

While our news pages are unavailable, please keep an eye on our socials and the Support Centre as we continue to provide updates when we're able to.

-The Jagex Team

Thanks for the patience while we locked a lot of this information down. It was really important for us to communicate an expected timeline to all of you so you could plan accordingly.

In case it's not clear, work is continuing overnight - and we will keep providing updates if that timetable changes in any way during that time. We'll keep posting in this thread and on Social if there's any notable news to share.

16 days ago - /u/JagexHooli - Direct link

Originally posted by thetonestarr

Is that 12AM or 12PM GMT?

12pm to confirm.

16 days ago - /u/JagexHooli - Direct link

Originally posted by SSElessar

And that's mid-day for us non-am/pm users for a confirmation confirmation?`:P

Confirm confirm.

16 days ago - /u/JagexHooli - Direct link

Just checking in to say the work is currently proceeding as expected so far this evening. Once that work completes, we're into the testing and validation phase.

No change in our ETA to report as yet but we'll keep you updated!

16 days ago - /u/JagexHooli - Direct link

Further update for you this evening -

We have completed the work to get our services into the testing and validation phase (which has happened without issue), so initial testing is about to take place.

This process will take some time to make sure everything is as it should be before we proceed any further, but everything is on track at this time.

16 days ago - /u/JagexHooli - Direct link

Another quick update -

Testing is progressing swiftly and we're still very much looking good. We'll check back in a little later when testing completes.

16 days ago - /u/JagexHooli - Direct link

❗ Update: 2:10am Game Time - RuneScape Is Back Online ❗

Good news - thanks to the team working super hard behind the scenes, we're happy to announce that our services are back up and running as of now! 🎉

You should now be able to log into the game as usual. Thank you so much for your patience whilst we worked to get these issues resolved today.

\NOTE* Some parts of the service will need more work before we can fully restore their functionality, which will take place later in the day on November 23rd.*
- UK Worlds, Lobbies and Asset Servers will be offline.
- Clan Citadels may not be accessible at this time
- Account Appeals will not be available

14 days ago - /u/JagexHooli - Direct link

Hi everyone -

Now that our News Systems are back online, we've put a dedicated post live on this here: https://rs.game/nov22-issue-updates

We're also aware of the ongoing blips with Logins at times over the past couple of days - and we want to reassure you we're on it.

The login systems have since struggled at times and you may therefore have found yourself unable to log in. We have identified what was causing these login systems issues and we believe that it should remain stable barring anything unforeseen happening.

We're keeping a close eye on everything just to be safe of course!

13 days ago - /u/JagexHooli - Direct link

Update: Nov 25

Following recent server outages which caused disruption when attempting log-in from certain regions, we've been working closely with our system administrators to ensure all players are now able to log back into the game as normal. 

The team has made some minor adjustments to our authentication services to ensure that further reports of disruption when logging in have been rectified. Game stability over the last 48 hours looks promising, and we will continue to monitor stability over the weekend to ensure that things are fully back to normal and to fix them promptly if anything more happens.

Before the weekend, we would like to let you know that we are still in the process of reviewing our make good options for players. Next week, we'll set out and communicate our plan for this as we're still working out some of the technical and delivery details to make this happen.

We'd like to thank you for your patience as we work on bringing the servers back to normal. We look forward to sharing further details on our make good plan with you next week!