[2019] Rs3 app crashed

So, I've got this problem... Hopefully you guus can help me. I'm playing ironman on rs3 on mobile (no access to pc atm) My character is currently in Draynor. Whenever I login, I get to lobby, select world, and when it starts to load the world, the game crashes. I suspect it's a glitched spot in the game which crashes my app. I tried clearing the cache, data, re-installing the game, still the same problem persists. I tried the "customer support" but I can't find an email, where I can discribe the problem to jegex. (I wanned to tell them to teleport my char to lumbridge) Are there any ideas?