over 3 years ago - /u/JagexHooli - Direct link

Hi all,

Just a heads up that we're aware of an issue with RuneScape Logins and the availability of RuneScape.com. We're working on it and we'll keep you updated here with any developments. Thanks for bearing with us while we work to get you playing again.

Latest Update - 11:00 Game Time

We now believe this issue is fully resolved. We will continue monitoring for any chances. Thanks ever so much for your patience!

10:52 Game Time

We've deployed a new fix to hopefully resolve the issue. We'll be monitoring to check the results before confirming this is fully fixed.

10:45am Game Time

We have a fix that appears to resolve this issue in our testing environment. We're moving this into our release testing environment now - and if it proves to be successful, we should be able to release this shortly after. We'll keep you updated on how it progresses.

10:15am Game Time

Our teams have identified the root cause and are working on a fix. No further news to share just yet, but we hope to have everything back online relatively soon. We'll share an ETA as we get one.

9:55am Game Time

We deployed a fix that appeared to rectify the problem and let some players in, but we're seeing it continue in some instances. The team are working to fully fix this asap. We'll keep you updated as best we can.

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over 3 years ago - /u/JagexHooli - Direct link

Originally posted by Kenzie_Fam

how long will this take i cant even open the client

It could be pretty quick. We have a first fix in flight now.

over 3 years ago - /u/JagexHooli - Direct link

EDIT: We deployed a fix that appeared to rectify the problem, but we're seeing it continue in some instances. The team are working to fully fix this asap. We'll keep you updated as best we can.

over 3 years ago - /u/JagexHooli - Direct link

Originally posted by rsplayer123

So your saying the fix did not actually resolve the problem?

It did briefly and all looked good, but the problem reared it's head again about 5 minutes after. We're working on another fix at the moment.

over 3 years ago - /u/JagexHooli - Direct link

Quick check in to provide a small update:

Our teams have identified the root cause and are working on a fix. No further news to share just yet, but we hope to have everything back online relatively soon. We'll share an ETA as we get one.

over 3 years ago - /u/JagexHooli - Direct link

Originally posted by KeshHere

Also if possible can u do this update messages in the main post above ? Cause it gets buried easily

Another possible solution will be pinning the JMOD Bloodhound bot to the top but i am not sure if it is possible or not.

Good shout. Adding that now.

over 3 years ago - /u/JagexHooli - Direct link

Further update on this as of 10:45 Game Time: We have a fix that appears to resolve this in our testing environment. We're moving this into our release testing environment now - and if it proves to be successful, we should be able to release this shortly after. We'll keep you updated on how it progresses.

over 3 years ago - /u/JagexHooli - Direct link

Originally posted by JagexHooli

Further update on this as of 10:45 Game Time: We have a fix that appears to resolve this in our testing environment. We're moving this into our release testing environment now - and if it proves to be successful, we should be able to release this shortly after. We'll keep you updated on how it progresses.

This fix has been deployed and we're monitoring to see if it's successfully resolved the issue.

over 3 years ago - /u/JagexHooli - Direct link

Originally posted by Saadieman

Idk if it helps you, but its working for me!

It's very helpful to know, thanks!

over 3 years ago - /u/JagexKari - Direct link

Update @ 11.11 Game Time

Good news folks - the team have successfully resolved this issue and everyone should be able to log in again now! Thank you for your patience!