If I was a new player this would be a very bad first impression of the game.
External link →If I was a new player this would be a very bad first impression of the game.
External link →This is a known issue that's affecting a small subset of players. Sorry you've been affected.
If you log out and retry the cinematic, you should be offered the option to skip. This is a workaround for anyone running into this - let us know if it helps you progress.