Original Post — Direct link

If I was a new player this would be a very bad first impression of the game.

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10 months ago - /u/JagexHooli - Direct link

This is a known issue that's affecting a small subset of players. Sorry you've been affected.

If you log out and retry the cinematic, you should be offered the option to skip. This is a workaround for anyone running into this - let us know if it helps you progress.