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over 1 year ago - /u/JagexHooli - Direct link

Thanks for all the reports on this - sorry to hear it's blocking some of you. We've flagged this issue to the team - not sure when to expect us to be able to make a change, but I'm sure we'll be able to do something.

over 1 year ago - /u/JagexHooli - Direct link

Originally posted by JagexHooli

Thanks for all the reports on this - sorry to hear it's blocking some of you. We've flagged this issue to the team - not sure when to expect us to be able to make a change, but I'm sure we'll be able to do something.

Update: We've reached the team and we're investigating if a safe fix is possible today.

If not, this will be reviewed on Monday and we'll come back to you with our game plan. We'll also raise concerns we've seen about weekends being your only opportunity to chase these Shards and add that to our considerations if today's fix isn't possible.

over 1 year ago - /u/JagexHooli - Direct link

Originally posted by Nice-Salamander-6044

I think the most fair thing to do would be to extend the event a day atleast to make up for time lost. A lot of people (myself included) were doing last-minute shard gathering and being unable to now get the shards is a pretty big setback. A small extension would solve that issue for everyone.

As it's a Sunday, I'd say that's unlikely to happen as part of a fix that would go out today - but it's something we can definitely discuss on Monday with a wider group available (including QA etc).

over 1 year ago - /u/JagexHooli - Direct link

Originally posted by JagexHooli

Update: We've reached the team and we're investigating if a safe fix is possible today.

If not, this will be reviewed on Monday and we'll come back to you with our game plan. We'll also raise concerns we've seen about weekends being your only opportunity to chase these Shards and add that to our considerations if today's fix isn't possible.

Update 2: We believe we have a fix and we should be deploying in the near future. We're just working with Platform to get the fix rolled out to all Worlds.

over 1 year ago - /u/JagexHooli - Direct link

Originally posted by JagexHooli

Update 2: We believe we have a fix and we should be deploying in the near future. We're just working with Platform to get the fix rolled out to all Worlds.

Fix deployed! Go grab those Shards and let us know if you're having any issues.