Original Post — Direct link

👏 Isn’t the whole point of a survey to gather data from everyone.. Apparently there’s a cap on survey responses from players matching my profile. Just close the survey if you’re not really accepting everyone’s feedback.

Seems like a rigged survey if they pick and choose who they receive responses from.

8 months ago - /u/JagexHooli - Direct link

Hey there. So if you're seeing this, it will be due to selecting an option saying you don't play RuneScape or you haven't heard of Hero Pass before.

As the survey is focused on gathering deeper feedback on existing conversation - in a way the dev team can most effectively use to guide them - we need responses from players who play the game and know what Hero Pass is already.

If that doesn't align to your experience, drop me a reply and I'll pass it to our Player Research team to have a look at.