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This is not my opinion im just showing what a few of the jmods said about polls.
They said on the last Q&A stream that polls don't work well on rs3 and they prefer to just do ninja fixes instead of asking if you want somthing fixed or changed. https://clips.twitch.tv/NeighborlyGoldenInternPMSTwin
They also said they don't do polls because they don't want to target the active player base. https://clips.twitch.tv/BrainyObeseJackalSmoocherZ
If you want to watch the whole part about polls go to 57 minutes https://www.twitch.tv/videos/338425696
This is a bit of a misrepresentation. What I said is that OSRS's policy is to poll everything. This makes the player base very powerful, which is good, but it also makes the game extremely static, which is bad. We don't have that policy, which means that the game is much more dynamic, which is good, but the player base have less control, which is bad. It's a tradeoff, and the two games have different tradeoffs.
The point about active players isn't that we don't care about active players, it's that polls only target active players. Again, for OSRS this is part of their policy, so it's part and parcel of the game setup, but on RS3 we want to ask "if you're not playing right now, why is that?"
As a concrete example of the latter point, if you've quit (or rather lapsed) because you don't like the current balance of skilling profit vs PVM profit, then you're not going to be around to vote in a poll which asks whether skilling's profit should be brought up to match PVM's. Statistically across the whole player base, this and similar issues would mean the game skews more and more in one direction over time, as people who are in the minority gradually quit.
What we prefer to do on RS3 is use surveys which are emailed out to representative cross-sections of active and lapsed players so we can more accurately gauge widespread interest in different ideas.