[2020] Jagex Possibly Scamming ME

Hi mininingnoob,

Mod Neong here, I'm one of the support mods who works especially closely around all things payment related.

Reading your post has saddened me, and I want to help get any misunderstanding cleared up.

As I don't know your in-game character name, I can't look into this quite yet.

Please let me know what that is (on here or feel free to add my twitter - @JagexNeong) and I'll take a look into things. I'll send you a message directly to your message centre once I've got everything straightened out.

Should go without saying, but I'll personally work on this until we're done, so you can trust we'll get to the bottom of this.

Neong

If a player finds themselves in a position where they are being charged for membership they can contact us, easily. Here's the journey:

RuneScape.com > Support > Search:Refunds

We aim to reply to all tickets within 48 hours, and in reality achieve 24 hours almost throughout the year. :)