[2019] Mod Shaunys response to sigil update and refunds

Alrighty,

The clip itself I was trying to summarise everything that took place.

There was a lot of discussion on the refunds on stream itself and it highlights problems that I think I mentioned on stream, I can't recall specifically so do correct me if needs be.

• The sigil refund was originally announced on Twitch
  • This is what we wanted to go with at the time we announced it (prior to the GCD feedback changes we made)
• Then we announced an updated change on an edited reddit post which showed the GCD feedback changes
  • It should be mentioned that this change was circulated across Twitter, Facebook, Discord
• We then added an additional comment where we went back on this and went back with what we originally announced.

Just writing this already is confusing and isn't ideal and I understand that entirely.

I'm going to ask internally if we can shift our news post policy to focus on potential situations like this, it isn't quite that simple as the news posts themselves have to go through the process to get it out.

At the very least keeping stuff like this centralised to RuneScape.com makes much more sense compared to being spread out on social media sites where at times it relies on word of mouth to get out there as even in retrospect this change wasn't included on the site which isn't ideal.

So yeah, I wanted to answer it on stream with the answer which I've been told internally which was no refunds from the update itself but at the same time try to explain it to try and make sure the chat wasn't being ignored.

To be honest this is the time we could have considered seeing what we could do with some sort of login message prior to it and especially with something contentious as this but it just wasn’t identified and that of course is frustrating.

Even the newsppst could have helped as you’d see the original text for it the lobby, etc.

Bleh :/

First of all thank you so much for the effort in this comment!

I’ll skip straight to the TL;DR.

• I agree with a main website notice a news post I think covers that
• As for In-game I have an idea for what we can do for it but I need to ask about it for specifics
• The broadcasts about the event currencies are messages plugged in way ahead of time so they just fire at a certain date so they aren’t manually broadcasted in that regard

Again thank you for this!

I will not dispute the update frustration for sure, coming back today and seeing what had happened was a bit of a woah okay.

Frustration internally was very high as you can imagine because we are passionate about what we do and to see what went wrong wasn’t ideal whatsoever :(