Original Post — Direct link
over 1 year ago - /u/JagexHooli - Direct link

Thank you for raising this and sorry about the issue you've encountered here.

We are going to get this resolved in-game as soon as we can - the Newspost has the current accurate description.

We're also discussing what we can do for those who purchased the pack expecting the description in-game - we'll be back as soon as we have confirmation on what the plan is there so we can do right by you in this situation.

Thank you for your support of RAD by picking this up. Hopefully we can correct this for you in good time to make this up to you.

over 1 year ago - /u/JagexHooli - Direct link

Originally posted by Lord_Aluqah

I just bought one and can confirm that this pic is accurate.... same deal though, i got 50 of each protean and 3 medium combat crates rather than what was advertised. Dont think i'll be buying any mtx again any time soon, what a rip off.

Update: I submitted a report ticket, as I'd like to hope this was an honest mistake on their part. I'll let you know what happens.

It is an honest mistake, very much not intentional. The old text somehow made it into the deployment.

over 1 year ago - /u/JagexHooli - Direct link

Originally posted by JagexHooli

Thank you for raising this and sorry about the issue you've encountered with this.

We are going to get this resolved in-game as soon as we can - the Newspost has the current accurate description.

We're also discussing what we can do for those who purchased the pack expecting the description in-game - we'll be back as soon as we have confirmation on what the plan is there so we can do right by you in this situation.

Thank you for your support of RAD by picking this up. Hopefully we can correct this for you in good time to make this up to you.

Update on the above:

Firstly, just to reconfirm, what you received in the MHAW Power Bundle is what it's intended to be - the Newspost remains accurate and reflective of the actual Bundle. We're going to fix the description as soon as we can in-game and add alert to the Newspost in the meantime.

If you're still unhappy with what you received vs the description, please do reach out to Player Support. You can submit a ticket via this link and we'll get back to you as soon as we can (please do allow up to a couple days for this depending on the volume of requests we get).

https://support.runescape.com/hc/en-gb/articles/360001119977-Issue-with-Solomon-s-store-purchase

To anyone who has picked this up - thank you for picking up a Bundle that supports RAD's great work. Our apologies again for the issue here and we hope to sort you out if you're not happy with the pack you actually received.

over 1 year ago - /u/JagexHooli - Direct link

Originally posted by Jack_RS3

So you expect people to read the paper magazine from a shop like Target before going there because that’s what is offered? No. In store prices + listing apply, not the other way around.

Not what we expect at all - just confirming to make sure anyone who went to grab this Bundle based on the Newspost knows they'll get what that had listed from this morning.

We've got a support route here to help with anyone who didn't get what they wanted based on the in-game description.