devtrackers.gg
Hi all,
We are aware of this case and fully investigated it.
We just want to remind that exploiting bugs or engaging in any activity that grants an unfair advantage is against our Policies and will receive penalties. Please read the Jagex Terms and Conditions and also the Rules of RuneScape.
Hey cool and all but what were the results of this investigation? Was it an isolated event? Was it a rogue Mod on the item return team? Was the player banned and GP removed from the game?
Hi, Mr_Hump. I can't disclose the results and disciplinary actions taken. Thank you for your understanding.
Hey everyone,
On top of the post /r/Mod_Miva made yesterday, we can now confirm the actions we've taken on this - the player has had a wealth removal action taken and has been issued a 2 week ban for abusing our Lost Item Claim system.
Just to add a bit of a personal take on this, from my time seeing the team on these sorts of claims through Lockout, there's usually a LOT of diligence that goes into these checks. We're disappointed that a very small amount of players took advantage of the Login Lockout aftercare situation with false claims as we wanted to give the benefit of the doubt due to the impact on genuine players.
As a result, in this case, we have removed all wealth and items erroneously claimed. We've also banned the player for 2 weeks as a result of their actions and dishonesty. For the record, the vast majority of players made genuine item return claims and used the system with honesty. When this misuse of the system comes to our attention, we will take firm decisive action.