[2023] Jagex Account Messed Up Alt

I'm not really clear on your issue - but I believe you have upgraded to a Jagex account and now can't see your alt listed in the Jagex Launcher?

To fix this simply log out of all accounts in the Jagex Launcher and then log in with your Jagex email address and password. You can then link your main account at account.jagex.com.

On the unknown account, there is a verification step so any accounts you might have created and forgotten in the past will be yours.

If you have only signed up once you only have one jagex account. If you have accidentally signed up twice, that is the only way to have two accounts. I am not aware of any bug where you might be able to accidentally create an account.

If you contact our support team they can verify and help, forwarding onto my team if necessary.

The support centre should be your first step.

https://help.jagex.com/hc/en-gb/articles/12422221260049

I'm not quite sure where the confusion is coming in but you have indeed created two Jagex accounts. That is with the assumption both accounts you created have the same Jagex Account Name.

My best guess is you attempted to upgrade from the RuneScape account settings twice, rather than adding your second account to your first Jagex account via account.jagex.com and the 'Import Existing' on the Characters page.

If you have further details on what you believe to be a bug creating two accounts, please share because we can't fix what we can't reproduce. From our perspective, the accounts I believe you created are both separate and have no issues in their creation.

I'm eager to figure out what has gone on here, I've tried to reproduce from your instructions all afternoon but am still correctly being sent through the Jagex account creation flow as I would expect. Let me know if the steps below look familiar.

• Log my RuneScape accounts AccountA and AccountB into the Jagex Launcher
• Click Play on both accounts so I have two game clients open
• On the account listed second in the Jagex Launcher (AccountB) go to the 'Event' tab in-game and click 'Upgrade Now'
• (This opens my default browser to https://www.jagex.com/en-GB/accounts (language may be different but is irrelevant))
• Click 'Upgrade now' on the webpage
• When prompted to login despite clicking the Event tab on AccountB you enter the RuneScape username & password for AccountA
• Complete the upgrade flow by entering a new email address, password, Jagex account name etc.
• Confirm an account has been created by being on https://account.runescape.com/en-GB/game with AccountB being shown under '1 of 20 characters linked'
• In an Incognito browser, go to https://account.runescape.com/en-GB/game and enter the login credentials for AccountA.
• Notice that you are logged into a second Jagex account with AccountA linked to this unknown Jagex account

I have tried variations on this process myself, including entering the credentials for AccountC on the default browser step and was correctly sent through the flow. When you click 'Upgrade now' from the game, nothing special is stored in your browser and you can visit that webpage without entering via the game to have the exact same experience as someone getting there via the game.

If we can't figure out whats gone on, I'm afraid I cannot help and can only recommend you follow the guides on our Support Centre, as a developer I can't provide customer support - especially via Reddit.