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The Bonds survey was sent out on behalf of Player Support and will help us to make informed decisions as we continue to improve Player Experiences across the board.
We regularly investigate different contact reasons to help improve the experience for our players, especially if they’ve needed to contact us. Players needing assistance with Bonds happens to be one of our top contact reasons, so we are eager to improve the situation where we can.
While we do have more stats than you can shake a stick at, it’s also useful to have a proper emotive understanding of the experience and this isn’t always obvious from cold, hard, statistics. The survey has been designed to capture information that other analysis might not provide and helps to define your User Journeys and identify any strengths or weaknesses, hopefully resulting in necessary changes.
We also appreciate that your time is incredibly valuable so we often have logic built into these surveys. We would prefer not to waste your time with irrelevant questions if you haven’t experienced any issues.
Surveys are an incredibly useful tool for all departments within Jagex to keep a pulse on our products and players and is at the core of our mantra that We are living games, and in this particular case has nothing to do with marketing, but is a tool for us to help understand you better! Just to be clear this is something we’re working on in Player Support and doesn’t impact any content development.