[2020] login issues after today's game update

Hi Scapers,

We're aware of an ongoing issue causing some players to be unable to login to the game.

Our team have been working hard to get this resolved as soon as possible. We'll keep posting all the latest updates on the situation in news post.

While various potential workarounds have been mentioned in the community, we want to stress that we highly recommend you do not remove any form of account security (including authenticators). We have verified this is not the root cause of the issue and you should not compromise account security.

Thanks for your patience. We'll get you playing as soon as we can.

The RuneScape Team

Hey everyone -

Bit of a non update, but just to pre-empt any concerns, we wanted to let you know the team are still working hard on this even though we're outside studio hours now. We'll hopefully have an update to share shortly.

In case you missed our latest update in the new Reddit thread:

Update: June 29th 7:45pm BST

We have deployed an update to our Desktop Client to resolve the login issues impacting some users. If you were unable to login on Desktop, please close and re-open your client to resolve the issue. Thanks so much for your patience as we worked on getting a fix live.

This situation is ongoing for Android Early Access and iOS TestFlight. Over the course of today, it has become apparent the issue on Mobile platforms has additional complexities that require further investigation before we can reach a resolution. Based on the information available to us, no fix is in sight for tonight (June 29th). Our team are prioritizing this work and we'll provide any updates on our Early Access / TestFlight Clients as we have them.

1 hour ago

There's another issue that I haven't seen mentioned elsewhere. I can't altscape anymore, multiple copies of the client can't be open simultaneously because they close themselves down. The command prompt says that it's treating it as logging out, even though the 2nd client never fully loaded in the first place.

Thanks for this report. Passing it to the team.

Passing the report to the team. Thanks.

Hey everyone. We've got another update on this for our Mobile Users as promised.

Following our investigation, we have deployed an update for Runescape Mobile Android Early Access and the RuneScape iOS Closed Beta that resolves the log-in issues on both platforms.

Unfortunately, due to the way the RuneScape iOS Closed Beta operates, this fix may take up to 24 hours to take effect on Apple platforms. Once the update for iOS becomes available, you'll need to grab the latest version from the TestFlight app. If you have notifications enabled, you'll receive one as soon as it arrives.

Thanks for your patience while we got this fixed. See you out there in Gielinor.

The RuneScape Team