Original Post — Direct link

On day of release I completed many normal mode kerapac kills. Died a few times, but free death week, Not a problem then.

So we go for some trio hardmode kills. Give it a go. Worst I am going to be down is overload doses and familiar. I can live with that.

But I get hit by the double death in deaths office bug. And now my items have disappeared. Obvious upset…. I don’t mind the full pernix, fleeting boots or cinder banes going missing too much…. Even though everything is pretty much best in slot perked out. It’s the loss of my hex hunter bow, hazelmeres ring And essence of finality with sgb inside.

But then I put in a lost item ticket about 20 minutes after it happened. Today it’s been denied. For apparent normal behaviour. I’ve been a member for over 15 years on this account. It’s just leaving a very sour taste.

Any help would be much appreciated.

Update: I think I had the upgraded pontifex ring on when I died so ROD wasn’t active. So ROD was lost too. ROD stand anyone?

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over 2 years ago - /u/JagexRamen - Direct link

Hey, first of all, apologies for the inconveniences caused with this.

Could I get your RSN as a private message so I can pass this back on to get looked into.

over 2 years ago - /u/JagexRamen - Direct link

Originally posted by sweljb

I’m in the same boat with you. It’s a joke. Honestly blows my mind how I lost HSR over a bunch of other stuff. The “assigned values” is a mess.

Can I get your RSN too please

over 2 years ago - /u/JagexRamen - Direct link

Originally posted by sweljb

Trade Me 4M

Thank you for all the help. I have a ticket open. This occurred on the day of Kerapac’s release. Previously people were saying items are not being replaced as death is “functioning as intended” but I submitted a ticket as well. Appreciate your help

If you've got a ticket still opening and pending it should be resolved. If it's not, give me a further message and I'll get this looked into.

over 2 years ago - /u/JagexRamen - Direct link

Originally posted by HarpIsOP

Thanks for checking this thread out, have been lurking and seeing a lot of this, goat. Any thoughts on a fix being implemented for this in the future? Makes you hesitant to do day 1 new pvm and is the reason I didn't

We've had internal discussions for ways of making sure this never happens again. Was working on it this afternoon for a bit!

over 2 years ago - /u/JagexRamen - Direct link

Apologies for this. Will pass your name back through we'll get it sorted for you if it's a legitimate claim!