Original Post — Direct link

I can login perfectly fine on the website and on OSRS but when I try to login on the RS3 Client and fill in my login stuff and press the login button I receive the message "Logging In - Please Wait" and after a few seconds it pops back to my login screen.

I played for a few hours before the update and now with the update it's broken, I even restarted the client multiple times and even installed it again.

External link →
almost 4 years ago - /u/JagexKari - Direct link

Thanks for reporting this issue. I've passed it onto the team and we'll get it investigated 🕵️‍♀️

almost 4 years ago - /u/JagexHooli - Direct link

Originally posted by GroundbreakingSeat2

I can confirm that disabling the authenticator fixed the issue. After I re-enabled it, it went back to not allowing me to log in.

Disabling authenticator is very much not recommended - we'd strongly suggest you hold tight here. We've also determined it's not the root cause of this issue even if it unblocked you in this instance.

Our team are working hard on resolving this asap and we hope to have more details to share on it very soon. We'll keep you updated as best we can.