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over 6 years ago - /u/JagexSupport - Direct link

Hi plsjagex,

I was saddened to learn about your account; please see this guide on hijacked accounts here:

https://support.runescape.com/hc/en-gb/articles/207217595-Hijacked-account

and then this one to help with recovering it:

https://support.runescape.com/hc/en-gb/articles/206666629-Denied-password-resets

For more information about account security please also have a look here to avoid this happening again:

https://support.runescape.com/hc/en-gb/sections/201391149-Security

and I also highly recommend you check out the current ban appeal process:

https://support.runescape.com/hc/en-gb/articles/115002238729-Account-Bans">here.

I really hope that this has helped!

Mod Loopey :)