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Ive lost 15 nice list entries (santas letters) on my iron to this bug and only just now found the cause. Loading a preset with the letters just deletes them from existence, making you buy them back from spirit shop. Any chance a jmod can look into this so i can make progress on getting the actual shop rewards instead of catching up due to a bug every few hrs. Yes i couldve handed them in but i just rebonded the account today and was afking it on second monitor so saw no need to rush.

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4 months ago - /u/JagexCel - Direct link

Hey, would you be able to confirm if this was your first time logging in on the account? And has this happened since? Any extra info would be appreciated, feel free to DM me the display name you used. (Please let me know you’ve done this in a reply - I’m bad at Reddit)