Original Post — Direct link
over 2 years ago - /u/JagexAzanna - Direct link

Heyo, Sorry to hear that you have been having this trouble, as your aware there have been some issues since a recent engine update affecting some players. Our team is working on resolving these issues but unfortunately, it is not a "one size fits all" kinda thing.

To help us investigate this case can you send in a ticket to our team at the follow link :
https://support.runescape.com/hc/en-gb/articles/360006627238-Game-crashes

Please include the following system details where possible:

  1. Device (e.g. PC, Mac, Samsung S20, iPhone 10)
  2. Operating System (e.g. Windows 10 21H2, macOS 12.5.1, Android 12, iOS 15)
  3. GPU model (eg. NVidia 2070, Intel HD 620, Apple M1)
  4. GPU driver version