almost 4 years ago - /u/JagexHooli - Direct link

Hi all –

Firstly, we want to thank you for your patience over the past couple of days while we worked to get this bug fixed. We have just released a hotfix to prevent the issue from occurring further and it should be safe to set sail on lifeboat-equipped voyages once more.

We’ve also been working hard to investigate how we can return any lost lifeboats and lost crew members to your vessels, despite our initial findings indicating this wouldn’t be possible.

Well, we have some good news – the team has found a way to return your missing lifeboats to your ships. We currently don’t have a release date or firm details on how this will be deployed, but we will let you know as soon as we have concrete details right here in this thread.

Unfortunately, we don’t believe it’s going to be possible to restore any lost crew members from voyages impacted by this bug. The factors at play that will let us restore lifeboats to your ships are not something we can leverage for restoring those crew members, and no other solutions are in sight at this time.

We are truly sorry for any valued crew members you've lost along the way, and we'll be working on providing a make-good to anyone impacted in the near future. Things are moving fast, so we also do not have any firm information on what or when this might happen, but we wanted to let you know as soon as possible.

We'll keep you updated with any developments on both the restoration of lost lifeboats and any make-good we'll be providing to those of you who lost crew members.

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almost 4 years ago - /u/JagexHooli - Direct link

Originally posted by Squidlips413

Can't revert rare item tokens, guess we'll just give everyone oddments and some keys. Can't revert lifeboats, we'll try extra hard recover information on who was affected and make sure they are appropriately refunded.

One of these things is a semi-paid currency, so the difference in priority here is downright appalling.

Reverting the tokens was by far our preferred option in that case also, it just wasn't possible after we looked into it without a full server rollback. It was unfortunately a case of possibilities rather than priorities.

almost 4 years ago - /u/JagexHooli - Direct link

Originally posted by johngunners

I didn't even realise this was a thing. I lost my lifeboats but luckily I didn't lose any captains.

Do we need to put in a claim somewhere to get our lifeboats back?

Not at this point - once we announce we've rolled out the return, if you still don't have them, there will be instructions on what to do next to make sure you do.

almost 4 years ago - /u/JagexHooli - Direct link

Originally posted by Wolram3712

If our ship lost the lifeboat and we put another one on it, do we just not get the one we lost? I would have placed it on another ship had I known this was getting fixed.

I've seen a few people ask this - we'll ask the team and find out.

almost 4 years ago - /u/JagexHooli - Direct link

Hi all. Lifeboats will be added to your accounts today if you were impacted by this bug. Details here: https://www.reddit.com/r/runescape/comments/lqehom/dangerous_activities_alert_lifeboat_restore/