I was shown the option for 2x 50m coins, but when I clicked on it, was given 2x 10 protean bars instead, which were not even one of the 3 options displayed.
The 100m is not a big deal for me, but a game mechanic that takes real money in exchange for a known item giving the incorrect item is a serious issue.
Here is the clip: https://youtu.be/cbaTrNYu9S4
External link →Thanks for posting this. We absolutely want to take a look into something like this, both in case of there being an unexpected bug (especially as no code was changed in the Promo) and also to get what you should have had should there be a verifiable bug.
We don't have a ticket in about this however, so we're unable to help further at present.
Can you submit a ticket here so we can look into this? Dev took a look over the weekend but we'd need the report/account this happened on to properly investigate. You can submit that here: https://support.runescape.com/hc/en-gb/articles/360001355429
Hello Hooli, thank you for your reply! I have now submitted an in-game bug report on the affected account (rsn: Uraby). If there is any further info I can provide, please let me know.
I also have a full 5 minute Shadowplay clip (including audio from the RS Guy video I was watching in the background) which the short clip posted above is snipped from. If that would be useful, let me know the best way to send that to you.
Thanks so much. I'll ask the time if it would be of use but getting the bug report in is the big thing. I'll get back to you if the team have any updates or needs outside the ticket.
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