Original Post — Direct link
over 3 years ago - /u/JagexLight - Direct link

Hey guys, so sorry this is happening. We're going to provide a specific support destination shortly to offer help for this issue. Link here: https://support.runescape.com/hc/en-gb/articles/360018273338--04-Mar-Unable-to-access-the-game-UPDATE-

If you are seeing this error, the account is part of a very small number of accounts we referenced as likely being still unable to log in at this time - our team are continuing to work on anyone impacted by this to get you playing again as soon as we can, but this support form will make sure we are aware.

Hoping to get you back into your account ASAP! Thank you so much for your patience and understanding.

over 3 years ago - /u/JagexLight - Direct link

Originally posted by champokeman

Jagex light I am curious as to how you know certain accounts may have the issue? Can you give a brief explanation on how it works ?

A better explanation will be given once it's fully investigated. Please hang tight, we're working on it.