[2021] Expected server downtime ahead of Game Update

almost 4 years ago - /u/JagexKari - Direct link

Hey folks, this morning's Game Update will be taking place at 11am GMT. The game servers will be unavailable for a short time before this while we perform some routine maintenance. We thank you for your patience!

EDIT (12.00 GMT) - We're aware of an issue regarding Jagex Account Guardian that is affecting some users. The teams are aware and we will update you once we have more information on the situation.

EDIT (13.00 GMT) - We're continuing to investigate this issue as our highest priority. The teams are closing in on the problem, but we have no ETA to share just yet. We will continue to update you once we have more to share and we apologise for any inconvenience.

External link →

almost 4 years ago - /u/JagexKari - Direct link

Hopefully the servers will only be down for half an hour or so before the main update is available. If that changes we'll be sure to let you know.

almost 4 years ago - /u/JagexKari - Direct link

Originally posted by mporubca

Is this engine update?

This maintenance period is for backing up server and player data.

almost 4 years ago - /u/JagexKari - Direct link

It looks like the servers are coming back up now! Enjoy the latest Game Update!

almost 4 years ago - /u/JagexHooli - Direct link

For anyone receiving the 'Jagex Account Guardian' message preventing login, we're aware and looking into this immediately. We'll post as we get updates.

almost 4 years ago - /u/JagexHooli - Direct link

Originally posted by JagexHooli

For anyone receiving the 'Jagex Account Guardian' message preventing login, we're aware and looking into this immediately. We'll post as we get updates.

Further update: The team have been investigating and we have a lead. No ETA at this time but it's our top priority. We'll have more to share soon.

almost 4 years ago - /u/JagexHooli - Direct link

We've spooled up a separate thread here to make finding updates on the JAG issue easier to find - title of this one is out of date!

Find our updates here: https://www.reddit.com/r/runescape/comments/lfbqst/login_issue_jag_error/

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