devtrackers.gg
The likelihood of getting an official response here is pretty low. That’s not the purpose of the Reddit. But I recommend following Ajax and others and just looking at their comment history like once a week to see the people they have responded to about problems. Just because they haven’t responded to you specifically doesn’t mean they haven’t acknowledged the problem.
It was acknowledged in this post too in the first point of the middle section but it seems a lot of people missed that.
https://smitegame.com/news/smite-server-connectivity-update/